The last six months have been very exciting for me and amazingly busy. I serve as the Director of Social Media and Digital Communications for Aurora Health Care, a not for profit health care provider that serves the eastern half of Wisconsin. We have over 29,000 employees and provide care for millions of people.
I've spent my time since my arrival educating the organization on what social media is and how we can enter into a new level of conversation with our caregivers, patients, donors and the communities we serve. Recently, I've been finalizing our 2009 strategy and slowing rolling out the program. We're currently establishing a presence on LinkedIn, Facebook, YouTube and Twitter. I'd like to share a recent experience we had with Twitter, a tool that is tough one for individuals, let alone corporations to get their heads around. At the end of the day, Twitter is what you make it.
Aurora Health Care has been steadily expanding its
presence on Twitter and exploring ways to use the tool to help us learn about online conversations especially those focusing on health care. Our
network is quickly growing and has been very useful in helping us on a couple of
projects. We're currently developing social media guidelines to help caregivers
within the organization as they participate in social networks and other
opportunities on behalf of the organization. I was in a team meeting and we decided to check to see what other corporations were doing around guidelines for employees. I quickly pulled out the trusty iPhone and sent a tweet to the Aurora network and my personal network. Ten minutes later, I had five examples and over 20 links to corporate social media guideline examples.
This is information we otherwise would have needed to
spend time researching and tracking down. Instead we used the power and
knowledge of our network to facilitate the process. If we can do this for simple
things like this, think of what we can do for patients around health care needs
and information. Amazing opportunities.
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